I apply data, design & Technology to supercharge innovation & Catalyze Transformation
Brandt
Flomer
Does your organization need to do something it’s not built to do? Struggling to bring together cross-functional capabilities to drive digital transformation of your business that actually delivers the intended outcomes? Looking to build customer experience into a source of competitive distance? We should talk.
MY Background
An accomplished senior executive and consultant, I have over 25 years of experience working in global organizations to envision and bring about technology-enabled change that helps incubate new ventures, reach new levels of performance, and fuel growth.
As the former Global Head of Digital Innovation at McKinsey & Company, I helped drive the digital transformation of that firm, leading cross-functional teams through the end-to-end reinvention of business operations and core experiences for clients and employees. This transformation also successfully nurtured new mindsets, capabilities, and ways of working. Results included improved levels of innovation, time to market, operational efficiency, employee productivity, customer satisfaction, and competitive differentiation.
Before McKinsey, I worked at leading innovation consultancies and digital agencies, helping clients across a range of industries to better serve their customers and create award-winning, commercially successful new ventures. I’ve worked with everyone from frontline employees to board members and C-level executives to envision, design, and deliver experiences that fuel growth. My approach is human-centered, results-oriented, and highly collaborative, with a particular focus on building lasting institutional capabilities that can scale and sustain innovation.
An expert in customer experience and digital transformation, I have taught at Carnegie Mellon University and presented at corporate events and conferences including SxSW, Fast Company’s Innovation Festival, Forrester’s Customer Experience Summit, and World Usability Day.
MY APPROACH
Part strategist, part designer, and part management consultant, I’m an integrative thinker and effective communicator who can build empathy, motivate action, and drive focus that yields award-winning, commercially successful solutions.
Regardless of the scope of the challenge, my goal is always to creatively articulate a bold future, but know what it takes to get there—not just in designing for emerging technologies, but also in building on top of existing realities of people, processes, and legacy technologies. Thinking big, but starting small—based on today. A great idea isn’t if you can’t execute it. Conversely, greatness is found by embracing the challenging bits and grappling with what you find down new paths.
Whether incubating new ventures or building a better mousetrap, I am passionate about iterative, human-centered, and data-informed methods that help get the right idea and then get that idea right. Methods that blend vision with validation, defuse ego or bias, and stimulate learning early and often.
Regardless of the challenge, my approach to problem-solving is…
Experience-led
If you want to make lives better, grow your business, or build your reach and relevance, you need to keep what matters to people in focus and create valuable human experiences. The formula to success? Be incredibly useful. Make it dead simple. Iterate to improve. I reimagine customer journeys and rewire organizations to create new levels of ease and efficiency.
Insights-driven
Innovation requires actionable and differentiated insights—the kind that delight customers and bring new categories and markets into being. I derive insights from qualitative and quantitative data, translating numbers into narratives that focus energy on a valuable problem to solve and move people to action.
Inclusive by design
I have traversed technology, strategy, design, operations, and marketing throughout my professional career. My experience has taught me that breakthrough innovation is possible when these different lenses are integrated and applied with intention. I excel at creating environments that bring these crafts to the table and get them working together toward a human-centered and mission-driven goal. I care about team and organizational dynamics as much as the outputs and outcomes, knowing the latter can't excel without the former being healthy.
